Narayana Hospital/ RN TAGORE HOSPITAL, Mukundapur, Kolkata

Rabindranath Tagore International Institute of Cardiac Sciences (RTIICS), also popularly known as RN Tagore Hospital, Kolkata, is a 608-bedded, JCI and NABH-accredited multi-superspeciality quaternary care hospital, established in the year 2000. RTIICS has 16 fully-equipped operation theatres and 4 state-of-the-art catheterisation laboratories with 24-hour facility.

It provides services to the people of West Bengal and the neighbouring states in Eastern India and North Eastern India. RTIICS is a global healthcare hub catering to patients from countries such as Bangladesh, Bhutan, Myanmar, Nepal as well as African countries.

RTIICS offers advanced care in

• ·Cardiac Sciences & Heart Transplantation
• ·Renal Sciences & Kidney Transplantation
• ·Neurosciences
• ·Gastroenterology & Liver Transplantation
• ·Comprehensive Oncology Services

The hospital offers services in over 40 clinical specialties for acute and chronic ailments.

Features of the hospital are as follows:

• ·Centre for Multi-Organ Transplant, offering Comprehensive Heart, Liver & Renal Transplant Programmes
• ·Performs Complex Paediatric and adult Cardiac Surgeries
• ·Pioneered the IVUS-Guided Angioplasty
• ·Centre for Comprehensive Medical and Surgical Cancer Care
• ·Latest Technology for Cancer Radiation Therapy
• ·Plastic Surgery Care Team
• ·Only centre in East India for Brain Pacemakers for Advanced Parkinson's Disease and Epilepsy Surgery
• ·Centre for Minimal Access Spine Surgery, Percutaneous Endovascular Programme for Stroke, Carotid Stenosis, Brain Aneurysms and Brain Arterio-Venous Malformations
• ·Comprehensive centre for liver and digestive diseases, offers treatment for GI Oncology, also performs Hepato-Pancreatico-Biliary Surgery, Bariatric Surgery and Endoscopic Ultrasound
• ·Offers comprehensive Sleep Study and Endobronchial Ultrasound Programme in the region
• ·Offers comprehensive treatment for Fibroids, Varicose Veins and Tumour Ablation through Interventional Radiology. It also performs Complex Biopsies and Interventional Therapies for cancer
• ·Offers some of the largest orthopaedic programmes in Eastern India for Joint Replacements, Arthroscopic Surgery, Spinal Surgery, Trauma and Paediatric Orthopaedic Surgery
• ·Services such as Chemotherapy, Mammography, Dexa Scan are also available

Recognitions and Accreditations – A Testament to Excellence

• ·RTIICS has consistently set benchmarks in cardiac care and multispeciality excellence, earning widespread recognition both nationally and internationally.
• ·Ranked No. 1 Cardiac Care Hospital in Eastern India by Times of India Health Survey for three consecutive years – 2016, 2017, and 2018.
• ·Honoured as the Best Cardiac Hospital and Best Cardiac & Multispeciality Hospital in Eastern India by the Times Business Awards in 2018 and 2021.
• ·Awarded Best Cardiac Institute of the Year by Worldwide Achievers in 2017.
• ·Recipient of the AHPI Award for Outstanding Teaching Hospital in 2018 and AHPI Healthcare Excellence Award in 2019 for ‘Quality Beyond Accreditation’.

Recognized by Outlook Health among top hospitals across India for excellence in healthcare, including:

• ·Best Multispeciality Hospital in Kolkata
• ·Best Multispeciality Hospital in Eastern India
• ·Accolades for outstanding services in Neurology and Cardiology.

National & International Accreditations

• ·JCI Accreditation – 2023
• ·NABH Accreditation – Since 2011
• ·NABL Accreditation – Since 2006
• ·Blood Bank NABH Accreditation – Since 2011
• ·Global Hospital Rating: ⭐⭐⭐⭐ (by Statista R, valid 2024–2027)
• ·Excellence in Infection Control Practices – Awarded by Association of Healthcare Providers (India), FY 2024–25
• ·Recognition for Best Practice in Clinical Services – by Consortium of Accredited Healthcare Organizations (CAHO), 2025
• ·Excellence in ACE@CSSD – by CAHO, 2024
• ·Best Clinical Excellence in Acute Stroke Care – East – Stroke Innovations & Excellence Awards, 2024

How to Make a Complaint

As a valued patient, you have the right to expect appropriate healthcare from Narayana Health -Rabindranath Tagore International Institute of Cardiac Sciences, Kolkata. If you are not satisfied with a service or treatment which you have received at RTIICS, or if you believed that improvements are necessary, then please speak to:

Guest Relations Personnel: Ms. Nilakshi Biswas– 6292263895

Email: nilakshi.biswas@narayanahealth.org

Alternatively, you can email at info.rtiics@narayanahealth.org Your suggestions or complaints will be handled professionally and confidentially. If you believe that your suggestions or complaints are still not getting appropriate attention, or if your concern represents a serious risk to your health or safety, you can contact Joint Commission International: jciquality@jcrinc.com

Services

• Out-Patient & In-Patient Consultation
• 24/7 Emergency and Trauma Care
• ALS & BLS Ambulance Services
• Dialysis Services
• Preventive Health Check-ups
• On-site Pharmacy
• Fully Equipped Blood Bank
• Comprehensive Laboratory Services
• Advanced Radiology
• State-of-the-Art Radiation Oncology Services

Facilities

1.  681 beds and 16 state-of-the-art OTs including 6 exclusively for cardiac surgeries
2.  4 Cath Labs (including FD 20 Catheterisation Laboratory dedicated for Interventional Radiology Procedures)
3.  170 critical care beds, 29 Emergency beds including 5 Negative Isolation beds 
4.  Dialysis Services: 34-bedded Dialysis Unit
5.  NABL-Accredited Laboratory
6.  NABH-Accredited Blood Bank with ID-NAT Testing
7.  Labour Suite with Dedicated Obstetric Ward and Nursery
8.  Diagnostic Services: EEG, ENMG, Video EEG, Audiometry, Uroflowmetry
9.  Radiology: 3.0 Tesla MRI, CT Scan, Colour Doppler, SPECT-CT
10.  Non-Invasive Cardiology: ECG, ECHO (2D, 3D, Stress and Colour Doppler), TMT, Holter Monitor, Tilt Table Test, CPET (Cardiopulmonary Exercise Testing)
11.  Medical Gastro Services: Gastroscopy, Endoscopy, Colonoscopy, EUS (Endoscopic Ultrasound), ERCP
12.  Pulmonology: EBUS (Endoscopic Bronchial Ultrasound), Bronchoscopy, Thorocoscopy, 6-Minute Walk Test, Sleep Laboratory, Pulmonary Function Test (PFT), DLCO (diffusing capacity or transfer factor of the lung for carbon monoxide)
13.  Navigation System Technique for Orthopaedic and Joint Replacement Surgeries
14.  Dedicated HDU Wards for Neuro, Gastro, Orthopaedic and Joint Replacement Patients
15.  Endoscopy/Colonoscopy Suite, Labour Suite
16.  Spiral 64 CT Scan, 3.0 Tesla MRI, Colour Doppler, Ultrasound, Digital X-Ray, EEG, ENMG
17.  Versa HD – Advanced technology for Cancer Radiation Therapies
18.  Molecular Oncology Lab for specialised Cancer tests.